FAQ
How Do I Place an Order?
To place an order with aureviita:
- Choose the products you would like to purchase and add them to your cart.
- Open your cart and continue to checkout.
- Enter your contact information, name, and shipping address.
- Apply an eligible promotional or discount code, if available.
- Review your shipping details and select one of the payment methods available at checkout.
- Confirm your order information and complete your purchase.
Once your order has been submitted successfully, you should see an order confirmation on the website and receive a confirmation email at the email address provided during checkout.
If you encounter any issues while placing your order, please contact:
What Should I Do If My Order Contains a Missing or Incorrect Item?
If your package contains the wrong item or one or more products are missing, please contact our customer support team.
To help us review the issue efficiently, please provide:
- Your order number;
- A brief description of the problem; and
- Clear photos of the item received, where applicable.
After reviewing the information provided, we will offer an appropriate solution based on the circumstances, which may include a replacement, refund, or other suitable resolution.
Customer Support Email:
service@aureviita.com
How Can I Confirm That My Order Was Placed Successfully?
After a successful purchase, an order confirmation email will normally be sent automatically.
If you do not see the message in your inbox, please check your spam, junk, or promotions folder.
If you still cannot locate the confirmation email, please contact:
Can I Modify My Order After It Has Been Submitted?
If you need to update or correct your order details, please contact us as soon as possible.
Requests submitted before 11:00 PM PDT (GMT-7) on the date of purchase may be reviewed before the order enters processing.
Once processing or shipment preparation has started, changes may no longer be possible or guaranteed.
For assistance, please contact:
Please include your order number together with a clear explanation of the requested change.
How Do I Manage Products in My Shopping Cart?
You can manage your cart using the available controls on the website:
- Add items: Select the product you want and choose Add to Cart.
- View items: Open the shopping cart icon to review your selections.
- Change quantities: Increase or decrease the quantity of an item using the available controls.
- Remove items: Use the remove option or reduce the quantity where applicable.
Your cart subtotal should update automatically after changes are made.
Which Browsers Are Recommended?
For the best browsing and checkout experience, we recommend using a current version of:
- Google Chrome;
- Safari;
- Mozilla Firefox; or
- Microsoft Edge.
Older or unsupported browser versions may affect certain Site features or checkout functionality.
Which Payment Methods Are Available?
Depending on your location and checkout availability, payment methods may include:
- Visa;
- MasterCard;
- American Express;
- Discover;
- PayPal; and
- Apple Pay.
The payment options currently available for your purchase will be displayed during checkout.
How Do I Pay With PayPal?
If PayPal is available during checkout:
- Select PayPal as your payment method.
- Sign in to your PayPal account or use any alternative payment option offered directly by PayPal.
- Review and authorize the transaction.
- Return to the aureviita website or wait for confirmation that your order has been successfully placed.
How Do I Apply a Discount Code?
If you have an eligible promotional or discount code, enter it in the appropriate discount field during checkout.
Select Apply and confirm that the discount appears in your order summary before completing payment.
Promotional codes may be subject to expiration dates, eligibility requirements, product exclusions, minimum purchase requirements, usage limitations, or other promotional conditions.
Where Can I Find Return or Exchange Information?
For complete information regarding return eligibility, return procedures, exchanges, refunds, and other requirements, please review our Return Policy.
If you require additional assistance, please contact:
How Do I Request a Return?
Before sending any product back, please contact our customer support team to request return authorization and instructions.
Please provide your order number and relevant information concerning the product you wish to return.
Customer Support Email:
service@aureviita.com
Please do not send a return before receiving the appropriate instructions from our support team.
Can I Cancel My Order?
Cancellation requests should be submitted as soon as possible.
Orders may generally be cancelled before they enter the processing stage.
Once processing or shipment preparation has started, cancellation may no longer be available.
To request a cancellation, please contact:
Please include your order number when submitting your request.
Is Checkout Secure?
We use reasonable technical and organizational measures intended to help protect information submitted through our website.
Payment transactions are handled through secure payment service providers using encrypted or otherwise appropriate payment technologies where applicable.
However, no online platform or electronic transmission method can guarantee complete security.
How Is My Personal Information Handled?
Personal information may be collected and used for purposes including:
- Processing and fulfilling orders;
- Providing customer support;
- Managing payments and shipping;
- Meeting applicable legal or regulatory obligations; and
- Other purposes described in our Privacy Policy.
We aim to handle personal information responsibly and in accordance with our published privacy practices.
For privacy-related inquiries, please contact:
Customer Support Information
Brand Name: aureviita
Legal Company Name: Hubei Dianzeqiong Network Technology Co., Ltd.
Customer Support Email:
service@aureviita.com
Business Address:
Room 61, 1st Floor, Building, East Commercial Area, Mindong·International City, No. 140 Hanyang Avenue, Hanyang District, Wuhan City, Hubei Province, P.R. China
Support Days:
Monday – Friday
Typical Response Time:
Within 24–48 business hours
aureviita is owned and operated by Hubei Dianzeqiong Network Technology Co., Ltd.
Subscribe to our emails
Join our email list for exclusive offers and the latest news.