Return & Refund Policy
Return Period
Eligible products may be returned within 14 calendar days from the date of delivery.
Return requests submitted after the applicable 14-day return period may not be accepted, except where otherwise required by applicable law.
Return Eligibility
To qualify for a standard return, the product should:
- Be unused and remain in its original condition;
- Include the original packaging and any accessories supplied with the product, where applicable; and
- Be accompanied by valid proof of purchase or corresponding order information.
Products that arrive damaged, defective, incorrect, or materially different from their description will be handled separately under the relevant provisions below.
How to Request a Return
Before sending any item back, please contact our customer support team at:
When submitting a return request, please provide:
- Your order number;
- The product you would like to return;
- The reason for the return; and
- Relevant photographs or videos where appropriate, especially for damaged, defective, or incorrect items.
Once your request has been reviewed, our customer support team will provide the applicable return instructions.
Please do not ship any product back before receiving return authorization and instructions from us.
Return Destination
The location used for product returns may be different from our registered business address.
After your request has been reviewed and approved, our customer support team will provide or confirm the appropriate return warehouse or return destination together with the relevant instructions.
Please do not send returned products directly to our registered business address unless our support team specifically instructs you to do so.
Return Shipping Costs
Customer-Preference Returns
For eligible returns resulting from a change of mind, personal preference, incorrect size or variation selection, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for the applicable return shipping costs.
The actual return shipping cost may vary depending on the carrier and shipping service selected.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incorrect, or materially inconsistent with its product description, please contact:
We may request photographs, videos, or other relevant information to assist us in reviewing the issue.
After verification, we will provide an appropriate solution, which may include a replacement, refund, or authorized return.
If the issue resulted from our fulfillment error or a qualifying product defect, you will not be responsible for additional return shipping costs reasonably required to resolve the matter.
Order Cancellations
If you would like to cancel an order, please contact us as soon as possible.
Orders may be cancelled before they enter the processing stage.
Once processing or shipment preparation has started, we cannot guarantee that a cancellation request can still be completed.
Orders that have already been dispatched cannot be cancelled and must instead follow the applicable return process where eligible.
Cancellation requests should be submitted to:
If an eligible cancellation is successfully completed before processing begins, the applicable full refund will be issued to the original payment method.
Refund Processing
Once an approved return has been received and inspected, we will notify you by email regarding the outcome of the refund review.
Approved refunds will be issued to the original payment method used for the purchase.
Approved refunds are generally issued within 5–10 business days after the returned product has been received and inspected.
Please note that your bank, card issuer, or payment service provider may require additional time before the refunded amount appears in your account.
Delayed or Missing Refunds
If an approved refund has not appeared after the stated processing period, we recommend first checking with your bank, card issuer, or payment provider, as additional posting or processing time may apply.
If you still require assistance, please contact:
When contacting us, please include your order number and any relevant refund information so our support team can review your inquiry efficiently.
Contact Information
Brand Name: aureviita
Legal Company Name: Hubei Dianzeqiong Network Technology Co., Ltd.
Customer Support Email:
service@aureviita.com
Business Address:
Room 61, 1st Floor, Building, East Commercial Area, Mindong·International City, No. 140 Hanyang Avenue, Hanyang District, Wuhan City, Hubei Province, P.R. China
aureviita is owned and operated by Hubei Dianzeqiong Network Technology Co., Ltd.