Shipping Policy
Order Processing
Orders are generally prepared and processed within 5 business days after your order has been successfully submitted and payment has been confirmed.
Processing takes place on regular business days and does not include weekends or public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.
Estimated Delivery Time
After your order has been dispatched, standard delivery typically takes approximately 10–20 business days.
Please note that delivery timeframes are estimates rather than guaranteed arrival dates. Actual delivery times may vary depending on factors including:
- The delivery destination;
- Customs clearance procedures;
- Local courier or carrier operations;
- Public holidays;
- Weather conditions; and
- Other transportation or logistics circumstances beyond our reasonable control.
We appreciate your patience if unexpected shipping delays occur.
Shipping Fees
A flat standard shipping charge of $2.99 USD applies to international orders unless another shipping rate is clearly displayed during checkout.
Any applicable shipping or delivery charges will be shown in your order summary before you complete your purchase.
Fulfillment and Shipping Origin
Orders may be fulfilled through our own facilities or through third-party fulfillment partners depending on product availability, inventory location, delivery destination, and other operational considerations.
As a result, individual orders or products are not guaranteed to be dispatched from the same location.
The fulfillment location selected for an order does not alter any applicable rights provided under our Shipping Policy or Return & Refund Policy.
Order Tracking
Once your package has been dispatched, a shipping confirmation email containing the available tracking information will be sent to the email address associated with your order.
You may use the tracking number provided to monitor the progress of your shipment.
Please allow some time for tracking information to become active after the package has been received or scanned by the carrier.
Delayed or Missing Packages
If your tracking information has not been updated for an unusually long period, your shipment appears to be significantly delayed, or you believe your package may have been lost, please contact:
When contacting us, please provide:
- Your order number; and
- Your tracking number, if available.
Our customer support team will review the available shipping information and assist you in determining an appropriate solution based on the circumstances.
Changing Your Shipping Address
If you need to correct or update your shipping address, please contact us as soon as possible and no later than 11:00 PM PDT (GMT-7) on the date the order is placed.
Address-change requests should be sent to:
Please include your order number together with the complete corrected shipping address.
Once an order has entered processing, shipment preparation, or has already been dispatched, we cannot guarantee that the delivery address can still be changed.
Customers are responsible for reviewing and confirming that their shipping information is complete and accurate before submitting an order.
Shipping Destinations
aureviita offers international shipping to supported destinations.
Shipping availability may vary depending on the destination, product, carrier availability, or applicable delivery restrictions.
If we are unable to deliver an order to the destination provided, we will contact you using the information associated with your order and work with you toward an appropriate resolution.
For questions regarding shipping availability, please contact:
Contact Information
Brand Name: aureviita
Legal Company Name: Hubei Dianzeqiong Network Technology Co., Ltd.
Customer Support Email:
service@aureviita.com
Business Address:
Room 61, 1st Floor, Building, East Commercial Area, Mindong·International City, No. 140 Hanyang Avenue, Hanyang District, Wuhan City, Hubei Province, P.R. China
aureviita is owned and operated by Hubei Dianzeqiong Network Technology Co., Ltd.